Oaklander reserves the right to refuse any order. 
Catalog pricing cannot be guaranteed as prices are subject to change based upon manufacturer price increases and market changes. We will not be responsible for errors in printing that lead to incorrect pricing.
Oaklander is constantly improving our customer's internet shopping experience. We often modify our website and modify settings on our server to improve and speed up your shopping experience. As such, sometimes these changes will lead to erroneous information about availability, color, sizing, prices, etc. being posted on our website incorrectly for a short period of time. If you believe you have run into this situation, please hold CTRL and then the F5 key to refresh your Browser cache to receive the most recent version of our site. Oaklander will not honor orders placed with incorrect information in regards to sizing, availability, pricing, etc. We will immediately cancel the order, refund the funds and notify you of the situation and work to get it resolved as quickly as possible.

Credit Cards & Debit Cards 
We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. 
Declined Payments 
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

1.   General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.

2.   AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.

3.   Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

To make a purchase using PayPal, select PayPal as your payment method. You will then be directed to to log in to your account.

Once we receive and inspect your return, a refund will be applied to your account. Please note that refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. 

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact us, at +49 160 95251839 or via e-mail. Please allow 24-48 hours to receive your quote. 

Sales Tax 
We are required by law to charge sales tax on all orders shipped.

Viewing Orders 
Please create an account prior to ordering to view your orders and their status. Once you are logged in, you will able to access all of your order history and track their progress. 

Updating Account Information 
Please log in to your account to change information in regards to your account.